We ship Monday through Friday, excluding weekends and holidays. 1-5 business days for processing time.
It is noted that your order processing time can be affected if initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case.
ESTIMATED SHIPPING TIME
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
- Shipping time for US: 6-12 business days
- Shipping time for UK: 6-10 business days
- Shipping time for Canada, Australia, EU: 8-15 business days
- Shipping time for Other Countries: 10-20 business days
Sometimes shipping times vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Weather
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If you have any further questions, please contact our customer services at info@dozala.com
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are not responsible for late shipments due to invalid address, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays.
Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact with our customer service.
If you don’t receive the parcel within this period, please contact us.
＊Please contact us within 6 months of shipment if the package does not arrive in time, our support team (info@dozala.com) will get back to you within 24 hours. Note that overdue requests may not be accepted.
RISK-FREE SHOPPING:
If for whatever reason your goods don’t arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
INTERNATIONAL DELIVERY:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on packages coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by the destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
DOZALA.